FREQUENTLY ASKED QUESTIONS

I’m buying in bulk, can I get a discount?

For large quantities (10+) and trade enquiries please visit our contact us page and get in touch for more information

If I’ve paid for delivery will you refund me?

We will not refund any expedited delivery service if you have changed your mind.

Who pays for returns?

If you have changed your mind about your item we ask that you safely return our item to us. We recommend a recorded service in the event of the item going missing. The item must be in a good-as-new condition when returned for a full refund. If we have made an error in delivery, or the item is faulty on delivery then we will arrange a pick up delivery at your convenience.

Will I need to sign for my item?

For our larger items a signature will be required. Our smaller items such as holdalls and flight bags will be delivered via standard post.

What happens if I’m not in when they try to deliver?

If you are not available to accept delivery, the courier will leave a calling card to advise that delivery has been attempted (please follow instructions on this card). Please note that the courier may leave your parcel with a neighbour – you will be advised of this on the calling card. It is your responsibility to make sure somebody is in to take delivery. After three failed delivery attempts the item will be returned to us and we’ll get in touch to organise

What times are deliveries made from?

Deliveries are made Monday to Friday between 8am and 6pm

Do you deliver abroad?

Yes, we delivery to a number of European countries for a small fee.

Can I collect my item?

Yes, we offer a collection service from our warehouse in Barking, Essex. Please message us after ordering to let us know you intend to come and pick your order up.

Collections are available between 10am-4pm Monday to Friday (excluding Bank Holidays).

Unit 2 Rima House (Purple Building)
A13 Approach
Ripple Road
Barking
Essex
IG11 0RH

What size bags are suitable for Easyjet Cabin restrictions?

21” Luggage or any bags which are less than 50cm wide, 40cm high, 20 deep.

What size bags are suitable for Ryanair Cabin restrictions?

18 and 21” Luggage or any bags which are less than 55cm wide, 40cm high, 20 deep.

Do you deliver at weekends?

No, only Monday-Friday (exc. Bank holidays)

What are your delivery options?

We offer a free standard delivery of 3-5 days, but you can pay for an upgraded express delivery service to reach you sooner.

 

 

How long have I got to return an item?

You can change your mind up to 60 days after purchasing from us. Change-of-mind items must be returned unused, in their original packaging.

Where can I see your luggage and bags approved for British Airways?

Please see our British Airways approved luggage

Where can I see your luggage and bags approved for Easyjet?

Please see our Easyjet approved luggage

What Brands do you sell?

We sell Aerolite, 5Cities, Frenzy, Hoppa and Xtreme.

Where can I find out more information about airline cabin restrictions?

Please refer to our airline restrictions page to see what size bags you can take with you on board your flight.

Where can I see your luggage and bags approved for Ryanair?

Please see our Ryanair approved luggage