Did my order go through?
Once you’ve placed your order, you should receive an e-mail from us confirming your purchase. Please note in times of high volumes of traffic on the site, it can take up to an hour to receive your confirmation email. If your confirmation has not come trhough after two hours, you can contact us for a confirmation that your order has completed.
How long does delivery take?
UK standard delivery is 3-5 working days. We also offer express delivery options. Please visit our delivery info page for further details. Please take note of our cut-off times. https://www.travelluggagecabinbags.com/delivery-info/
How can I track my order?
You will receive a notification e-mail from the courier once your order is on its way to you. Please note, we use a tracked and signed for service, so somebody will need to present at the time of delivery.
Can I collect my item in person?
If we have your item in stock in our Barking warehouse, then we are able to offer collections during working hours, so long as we are provided with at least 2-hours notice. Please see our delivery information page for further details . https://www.travelluggagecabinbags.com/delivery-info/
My order is late. What should I do?
Please allow up to 5 working days for delivery to take place. After that, if your order still hasn’t arrived, please contact us so we can help. You can contact our Customer Service Department on 020 8536 6699 between 9am – 4pm Monday to Friday
My item arrived damaged. What should I do?
In the unfortunate event that you receive damaged or faulty goods, please call us, or contact us via our ‘contact us’ webpage https://www.travelluggagecabinbags.com/contact-us/
What payment methods do you accept?
We accept all major debit and credit cards. We also accept PayPal.
I no longer want my item. How do I return my order?
We are happy to accept all returns within 60 days from purchase. We ask that you please return all items back to us unused, in the same condition they were received, with their original packaging and tags intact. Unfortunatley we do not offer free return for change-of-mind orders. Please contact our customer services team to arrange a returns number. We recommend Parcel2Go to provide the best quote for returns postage.
Do you offer exchanges?
Unfortunately we are unable to offer exchanges. Items must be returned for a full refund, and then the alternative item re-ordered.
What warranty do you offer?
For your piece of mind, all of our products come with warranty. Warranty details for each product can be found in the product description. We are happy to replace any items which have developed issues due to a manufacturing fault.
My airline damaged my item. What should I do?
Damages caused in transit will need to be claimed with the airline before leaving the airport. Our warranties do not cover damage by airlines.
What is your business address?
Our business address is Travel Luggage & Cabin Bags, Unit 2, Rima House, Barking, IG11 0RH. We also have a fulfillment-only warehouse in Laindon (near Basildon). Please note collections can only be made from our Barking warehouse.
Can I visit you to choose an item?
We are an online-only business, so unfortuantely we do not offer this service. We aim to provide as much information about our products on our product pages.