FAQ
Below FAQ are some common concerns our customers have before purchasing with us, if you have other questions, you can contact our support team below.
Once you’ve placed your order, you should receive an email from us confirming your purchase. Please note in times of high volumes of traffic on the site, it can take up to an hour to receive your confirmation email. If your confirmation has not come through after two hours, you can contact us for a confirmation that your order has been completed.
Standard Free Delivery, 2-3 Business Days Applicable To The Mainland UK
For Jersey, Guernsey & Isle Of Man: £11.99 (2 - 3 Business Days)
You will receive a notification e-mail from the courier once your order is on its way to you. Please note, we use a tracked and signed for service, so somebody will need to present at the time of delivery.
Please allow up to 5 working days for delivery to take place. After that, if your order still hasn’t arrived, please contact us so we can help. You can contact our Customer Service Department on 0208 536 6698 between 9am – 4pm Monday to Friday
In the unfortunate event that you receive damaged or faulty goods, please call us, or contact us here.
We accept all major debit and credit cards. We also accept PayPal, Google Pay & Apple Pay.
Unfortunately we are unable to offer exchanges. Items must be returned for a full refund, and then the alternative item re-ordered.
Damages caused in transit will need to be claimed with the airline before leaving the airport. Our warranties do not cover damage by airlines.
Our business address is Travel Luggage & Cabin Bags, Unit 5 Russel House, Russel Square, Southfields Business Park, Hornsby Way, Laindon, Essex, SS15 6TF. Please note we are not offering collections from the warehouse
We are an online-only business, so unfortunately we do not offer this service. We aim to provide as much information about our products on our product pages.
We do not offer blue light/NHS staff discount. Any available offers are advertised on our home/product page.
For your peace of mind, all our products come with a guarantee against manufacturing
defects. All warranty claims must be supported by the hang tag and accompanied by your proof of purchase such as a till receipt or valid order number.
Any warranty placed on our products is valid against defects in material and workmanship for the period of warranty. Allowing for reasonable wear and tear, should any fault or defect become apparent during the warranty period, we will endeavor to replace or refund your luggage.
TLC are unable to take responsibility for damage that may arise due to normal wear and tear, misuse, abuse or mishandling including handling by third parties.
