Our warranty does not cover the following types of damages:

Damages caused by mishandling by airline luggage handlers or other travel operators, such as:
  • Rips
  • Scratches
  • Dents
  • Cracks
  • Broken or sheared-off wheels or components
  • Bent trolley handles
General use or wear and tear, including but not limited to:
  • Fading of colour
  • Loose threads or stitching
  • Worn out handles or straps
  • Stretching or shrinking of the material
Neglect, including but not limited to:
  • Failure to properly clean or maintain the product
  • Failure to properly store the product
Accidents, including but not limited to:
  • Dropping the product
  • Running over the product with a vehicle
Abrasions, including but not limited to:
  • Scuffs
  • Scratches
  • Fraying
Exposure to extreme temperatures, including but not limited to:
  • Exposure to high temperatures that may cause warping or melting of the material
  • Exposure to low temperatures that may cause cracking or breaking of the material
Damage caused by exposure to water, beauty products, chemicals, solvents or acids, including but not limited to:
  • Stains
  • Discoloration
  • Damage to zippers or hardware
Damage to any contents in transit, such as cameras, media equipment, bottles, etc. Deliberate damage and mis-use, including but not limited to:
  • Cutting or tearing of the material
  • Engraving or painting on the product

Matching products, or items purchased as a set where a matching product is not damaged.

Combination lock issues caused by the incorrect setting of the lock, if you use the lock incorrectly, or if it has been forced open.

Please note that this is not an exhaustive list and the warranty also does not cover other damages that may be similar to the above mentioned.

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